1.Block is not generated
If your deposit has not been successfully packaged and the TXID has not been generated, it is recommended to increase the transfer fee and transfer again. If you are transferring from another platform, please contact the other platform.
2. Block is generated
- Check the number of confirmation. If it exceeds the average number, please contact customer service and provide your account, TXID and currency information.
- If you encounter network congestion, please wait patiently.
- If the block shows that the transfer has been successful but it is not displayed on your account. Please contact the customer service and provide your account, TXID and currency information.
- Please make sure your deposit address is correct. If you deposit the wrong currency or to the wrong address, you will not be able to find it once initiated.
You can check the transaction status using the generated TXID on https://etherscan.io/
