Please check whether there are the following situations:
1. Failed to get the approval
When your withdrawal request is pending approval for more than 1 hour, please contact the online customer service and provide your account and currency information.
- Not timely arrived for network congestion
As the transfer speed is affected by the block network, the confirmation may take a long time in case of congestion. Please wait patiently.
- Low GAS result in packaging failure
Low GAS will result in failure to package and generate TXID. Please contact the customer service and provide your account and currency information.
- Wrong withdrawal address
Please make sure that the withdrawal address you filled in is correct. If it is wrong, the transfer will not be revocable and retrieval once initiated.
You can check the transaction status using the generated TXID on https://etherscan.io/